What
happens after I submit my order?
When do I pay the balance?
Where can I view the initial drafts?
How many revisions am I allowed?
What if I am not satisfied with the initial concepts?
What if I am still not satisfied after revisions have been made?
Who owns the right to the finished artwork?
What if I already have idea(s) for my logo, website or other design?
Do you offer special prices for touching up my current logo?
Are you limited to company logos?
What do I get with my logo?
Do you offer more extensive identity packages than what is listed?
Do you offer printing services?
What is the difference between 1,2 or 3 color, and FULL color?
What
happens after submit my order?
After your order is received and your deposit is paid (either online or mailed
in) we will immediately begin work on your project. You will be notified by
phone or email when the initial project drafts are ready for review. Please
refer to each project's description for turnaround times.
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When do I pay the balance?
You can pay the balance at any time during the course of the project. Full payment
is required before any final files are delivered and rights are transferred.
Where can I view the initial drafts?
You can view your project drafts online via your client
page at any time, or they can be emailed to you (please specify on order
page).
How many revisions am I allowed?
We offer FREE UNLIMITED revisions on all orders.
What if I am not satisfied with the initial concepts?
If for some reason you are not satisfied with the first round of concepts and
do not think any revisions will help, we will gladly create a few completely
new logos ONLY after we receive your comments and likes/dislikes from the first
set of drafts. If you do not care to see any new designs, you can cancel your
order and not owe payment on the balance.
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What if I am still not satisfied after revisions have been
made?
As long as your project has not gone over 3 rounds of revisions, you are allowed
to cancel your order and owe no other payments. Under no circumstance are deposits
refunded.
Who owns the right to the finished work?
Once the project is complete and paid for in full, you are given full rights
to all final artwork. Design Idea retains only the rights to use the design(s)
in our portfolios and for our own marketing purposes.
What if I already have idea(s) for my logo or project?
We are more than happy to work with any ideas you may have for your design.
If you would like to see some of our ideas along with your own, please order
one of our fixed price packages. If you would just like your idea brought to
life, please provide us with a description of your idea(s), and request a quote
on our pricing page.
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What do EPS, JPG, etc. mean?
EPS - This is a commercial printing file, and is usually a vector file.
Vector - Vector files are a much different than image files. They can be scaled
indefinitely, and are ideal for large scale printing, signs, banners, etc.
JPG - Primarily used for web graphics and desktop printing. JPGs (aka jpeg)
are best for full color images, photographs, etc.
GIF - Ideal for logos/graphics with limited colors. GIF format supports alpha
channels, allowing transparent background for web graphics.
TIF - High quality full color commercial print file.
PDF - Portable Document Format (PDF) is a flexible, cross-platform, cross-application
file format. Can be viewed online or with Acrobat Reader.
BMP- Bitmap is a windows graphics file, allowing quality print output from almost
all programs.
Do you offer special prices for touching up my current logo
or other design?
Yes, please use our pricing page to request a quote,
or email your logo directly to info@design-idea.net.
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Are you limited to company logos?
Not at all! Design Idea can design a logo for whatever you need. We design product
logos, personal logos, corporate logos, and more.
Do you offer more extensive identity packages than what
is listed?
We can develop customized identity packages to include whatever else you need
(fax sheet, presentation folder, memo pads, etc.) Please include your additional
requirements with your order, or contact us for a quote
on your exact requirements.
Do you offer printing services?
Design Idea does not do any in-house printing, but we do work closely with our
local printers. This process is not recommended, as print results can vary from
what you see on-screen. By printing your files locally, you can overlook the
process and make any changes needed at the print shop. All files included in
the deliverables are print-ready.
What is the difference between 2 or 3 color, and FULL color?
Designs using 1, 2 or 3 colors are printed commercially using the Pantone color
system. The Pantone color system is a collection of thousands of premixed inks.
This is a cost effective method with great output. Full color artwork is printed
using CMYK color technology and allows for a full range of colors, high quality
photos, detailed shading, etc. *Kinko's and other quick-print shops do not offer
Pantone printing options and colors are not guaranteed to be accurate. If you're
not sure which is right for you, please contact us
and we would be happy to discuss the options with you.
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